FAQ

For all questions before or after purchase, please email our Customer Support team at [email protected]. We usually answer all inquiries within the same business day.

Please contact our Customer Support team at [email protected] right away. Items that already have a shipment scheduled or have been picked up by the carrier cannot be cancelled.

FROY is an online retailer of modern furniture and home decor. Our products are offered exclusively online and delivered through our network of warehouses and distribution facilities, which allows us to showcase the widest range of products at the best prices. With free shipping, you can shop from the comfort of your home.

Our philosophy is to provide the best prices possible at all times of the year. We want customers to be confident that their purchases were of utmost value. Thus, we do not distribute time-sensitive coupons/discounts. We do, however, occasionally offer free shipping on order over $75, including furniture and other oversized items.

An exception is for our trade program available to design professionals. If you work in interior design, architecture, home development, or hospitality furnishing, please register your firm with our trade program for exclusive pricing and dedicated support.

As of present, we only ship within the 48 contiguous US states.

If you created an account during checkout, you can go to your account page and check your order history and current order status. Whether you have an account or not, you will always receive a shipping confirmation email once a tracking number is available. This email will contain a link where you can track the delivery.

Shipping confirmation emails are sent 2-3 business days after you place your order for most items. If you do not receive an email after 4 business days, please contact us at [email protected]. The only exception are for deliveries of oversized items such as furniture and large rug sizes. These orders take longer to organize shipping and you should expect a shipping confirmation email within 5-7 business days.

If for any reason you are unhappy with your purchase, you are welcome to return it within 14 days of receiving the order for a full refund of the merchandise cost.

All return items should be in new, unused condition, with all original packaging (or equivalent). Upon receipt of your return, our warehouse will review the package to ensure that it is in proper condition. The refund will be processed back to your original method of payment approximately 3-5 business days following receipt.

If you receive your merchandise and need a replacement part, please contact our Customer Support team at [email protected] immediately with a photo and description related to the issue. We will work to resolve the situation as smoothly as possible.

For instructions on returning merchandise, please visit our Returns page.